Privacy Policy

NG Communications is Committed to Protecting Your Privacy

Protecting our customers' privacy has long been an important priority at NG Communications. The privacy of your information is a significant responsibility and we value the trust you place in us.

Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options with regard to that collection and use.

This Privacy Policy applies to all of the products, services and websites offered by NG Communications bvba or its subsidiaries or affiliated companies (collectively "NGC", “we” or “us”).

Personal Information

Personal Information means information that by itself identifies an individual (such as name, credit card number, IP address, or email address) as well as information that can be combined to identify an individual.

What information do we collect?

We collect information from you when you register or use our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: company name, names and titles of contact persons, e-mail addresses, billing and mailing address, phone and fax numbers or credit card information.

When you send email or other communications to NGC, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

What do we use your information for ?

NGC will not view, access or use any information provided by Customer ("Content"), including Personal Information, except as needed to actually provide our Products and Services, as authorized by Customer in connection with support as described below, or as otherwise described in this Privacy Policy. NGC is not a data controller of any Content.

In the course of providing support requested by Customer, NGC may have incidental access to Content. Any Customer request for support will be deemed express permission for us to access Content as needed for the limited purposes of providing the requested support. Customer, as the data controller, is responsible for providing any notices or obtaining any consents required by law from the relevant individuals. Support may be provided by any NGC entity on behalf of another.

Aggregate Information

Personal Information, does not include Aggregate Information, which is information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve Products and Services, develop new products / services, understand and/or analyze usage, demand, and general industry trends, develop and publish white papers, reports, and databases summarizing the foregoing, and generally for any purpose related to our business. Aggregate Information may be derived from information provided by any Customer, from use of our Products and Services or from passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your Personal Information to outside parties. This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Transfers of Personal Information

We may transfer Personal Information to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which the information was initially provided. When we transfer Personal Information to other countries, we will protect that information as described in this Privacy Policy.

How do we protect your information?

NGC is committed to protecting all Personal Information and Content we collect and use.

To that end, we have implemented commercially reasonable physical, administrative and technical safeguards to help us protect Personal Information and Content under NGC’s direct control from unauthorized access, use and disclosure. However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable and by continuing to use our Websites and Products you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our Websites, Products and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.

All supplied credit card information is transmitted via Transport Layer Security (TLS) technology and then encrypted into our Payment Gateway Provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your credit card information will not be stored on NGC's servers.

How long will you keep my personal information?

NGC will not retain your personal information for longer than required.

We will keep your personal information:

  • For as long as required by law
  • Until we no longer have a valid reason for keeping it
  • Until you request us to stop using it

We may keep just enough of your personal information to ensure that we comply with your requests to not use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer.

If you have questions about our Data Retention Policy, we can provide you a copy. Please contact:

Do we use cookies?

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below.

NG Communications bvba
Legal Department
Kwerpsebaan 223 B
B-3071 Kortenberg

REVISION: 2.1 (2018-05-01)

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